Overview
Effective Date: 02/01/2025
Thank you for subscribing to VIPTV. We strive to provide a premium IPTV experience. Please read our Refund Policy carefully before making a purchase.
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1. Free Trial Period
ALPS IPTV offers a 7-day free trial to all new users.
During this period, you can fully test the service without any charge.
If you do not wish to continue after the free trial, you must cancel before the trial ends. Otherwise, the subscription fee will be charged automatically.
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2. No Refund After Subscription Payment
Once your subscription payment is processed, all sales are final.
We do not offer refunds, credits, or prorated billing for unused subscription periods, partial usage, or when you cancel after being charged.
We encourage all users to take advantage of the free trial before subscribing.
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3. Exceptions
Refunds may be considered only under exceptional circumstances, such as:
•Technical issues directly caused by ALPS IPTV that we are unable to resolve after investigation.
•Payment errors (e.g., accidental double charges).
Important:
Refunds are issued at ALPS IPTV’s sole discretion and are not guaranteed.
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4. How to Request a Refund
If you believe you qualify for a refund under the exceptions listed above, please contact our support team within 7 days of the payment date at:
Email: contact@nextely.com
Whatsapp: +41 79 807 74 78
Include:
•Your account email
•Payment proof (transaction ID)
•Description of the issue
We will review your request and respond within 2–7 business days.
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5. Service Interruption
Occasional service interruptions may occur due to maintenance, licensing updates, or external factors beyond our control. These interruptions do not qualify for refunds.
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6. Changes to This Policy
VIPTV reserves the right to modify or update this Refund Policy at any time.
Changes will be effective immediately upon posting on our website or app.
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If you have any questions regarding our Refund Policy, please contact us:
Email: contact@nextely.com
Whatsapp: +41 79 807 74 78
Website: https://nextely.com